Quality Assurance

CNCROi.com prides itself in high quality production, whether it’s cutting, engraving, annealing, etching or marking, we pride ourselves in making sure our customers are happy with the quality of our work that’s both on time and within budget. Here are some of the steps we’ve taken in-house to ensure complete customer satisfaction.

Delivery

All packages are sent back via tracked mail and where applicable, courier to their final destination. If items are larger, we will work with our customers to find the most cost efficient and quickest way to get your project in your hands in a timely and safe matter.

Communication

We will keep in contact with you throughout the production process and send you progress updates where applicable. If any issues pop-up, you will be told immediately. We’ve also been known to send videos and photos of larger scale projects so that our customers are always kept in the loop and are involved with the progress of any given project.

Continuous Improvement

Continuous improvement isn’t a buzzword, it’s a lifestyle. We use top quality materials, by industry leading equipment and are always learning how to improve processes in the CNCROi.com custom CNC shop. Top of the line machinery is useless without the ability to use it properly and having a highly skilled staff is equally as useless without equipment that can support their work. By investing in both our staff and our equipment, we are able to produce the absolute best for our customers.

PASSION!

We are incredibly passionate about what we do, coming to work excited to help customers around the region and the world in turning their ideas into physical products is just AWESOME!

If you have absolutely any questions, feel free to contact us.